Cablevision has posted the following on its website:<optimum.custhelp.com/app/answers/detail/a_id/3563/?visitType=searchNaturalFromCVC> regarding storm-related service interruptions:
If you currently have electrical power and are experiencing service interruption for Optimum TV®, Optimum Online® or Optimum Voice®, related to Hurricane Sandy, please know that we are working around-the-clock to restore your services as quickly as possible.
If you would like to submit an online request for support or to notify us of a cable service outage in your neighborhood, use the link below to e-mail us your service issue. Be sure to include the name on the Optimum account, the telephone number associated with the account and your address.
Click here <optimum.custhelp.com/app/ask/session/L2F2LzEvdGltZS8xMzUxOTYwODkyL3NpZC83NDZnYW1hbA%3D%3D> or simply e-mail us at email@example.com to submit an online support request or click here <optimum.custhelp.com/app/chat/chat_launch/session/L2F2LzEvdGltZS8xMzUxOTYwODkyL3NpZC83NDZnYW1hbA%3D%3D> for chat support.
If you are inquiring about service credit for a loss of service, please contact us within 30 days of your Optimum service being restored and you will be credited for your regular monthly charges during the period when Optimum TV, phone or Internet products were unavailable, including periods when there was no electricity to the home or business where the services are received.